Ox Clutch will gladly accept, for exchange or return, items purchased from us within 30 days of receipt. All returned items must be in new, unused and uninstalled condition in the original packaging. Up to a 25% restocking fee will apply and an RMA (Returned Merchandise Authorization) number must be obtained from us prior to you returning item. Please follow all RMA instructions when returning. Products that are returned without an RMA will not be accepted and will be returned to the sender at sender’s expense. The customer is responsible for shipping the product to Ox Clutch Inc.
To obtain a return authorization please contact us at firstname.lastname@example.org and allow us up to 1 to 2 business days for us to process your request and send you an RMA#.