Need help now? Check out our FAQ page HERE!
- For troubleshooting help, please visit our TROUBLESHOOTING GUIDE
- For warranty questions or claims, please visit our WARRANTY PAGE
- For return requests, please visit our RETURN POLICY PAGE
All returns and warranty claims must be initiated online, please see above for links as we do not handle returns or claims on the phone.
For all other inquiries you can reach us via the chat button at the bottom of your screen, the contact form, email: firstname.lastname@example.org or phone: 1-800-403-0305.
Please note that due to extremely high call volume, calls will typically be returned within one business day.
Ox Clutch is open: Monday - Friday, 8 am - 4 pm (PST).
What clutch do I need?
The best way to find which clutch you need is to look on the original clutch you are replacing. There should be a part number directly on your original clutch. That is the part number you are trying to replace.
If the number is worn off, and no longer visible, you may refer to your original parts manual. Please ensure this is the correct manual by matching the make/model/serial numbers off of your equipment. It is important to note that parts can change even within the same make/model of equipment, so checking your original clutch that was physically on your equipment is the most accurate way to find the correct replacement.
Still unsure? Please use our “Clutch Selection Form” found here:
Do you carry the part I am looking for?
Follow this link below and type in the part number you are looking for, if we carry it then it will show up.
My clutch isn’t working properly; blowing fuses; making noises
TAKE PICTURES OF YOUR ALIGNMENT BEFORE REMOVING YOUR CLUTCH. Before going through a warranty claim process, please use our simple troubleshooting guide. Most problems with new clutches are solved using the troubleshooting guide, saving you both time and money.
I need to file a warranty claim
TAKE PICTURES OF YOUR INSTALLATION BEFORE REMOVING YOUR CLUTCH. Please refer to our warranty policy page. Read thoroughly and follow the link at bottom of page. Filling out the form in its entirety is the fastest way to get your replacement clutch on its way.
What is your shipping time? When will I receive my clutch?
We strive for excellence and expedience. We offer free shipping within the United States and ship within 1-business day of receiving orders via USPS Priority Mail. This service has a transit time of 1-3 business days.
What is your mailing address?
Ox Clutch Inc.
84500 Sarvis Berry Ln.
Eugene, OR 97405