FAQs

Ox Clutch Frequently Asked Questions 

 

Finding the Right PTO Clutch

Do you carry the part I’m looking for?

Use our Product Search Tool to check availability. Simply enter the part number from your original PTO clutch. If we carry it, it will appear in our catalog.

 

How do I know which PTO clutch I need?

The most accurate way to identify the correct replacement is to reference the part number stamped directly on your original clutch. That number corresponds to your mower’s factory-installed component — not necessarily what appears in a parts diagram.

 

It’s important to note that OEM part numbers listed in manuals or online catalogs don’t always match the clutch that was factory-installed on your equipment. Many manufacturers, including Cub Cadet, Husqvarna, and others, use different Warner or Ogura clutches within the same model line.

 

Why this matters:

  • Manufacturers often used different Warner or Ogura clutches even within the same mower model.
  • OEM part numbers in manuals or third-party catalogs don’t always match what’s installed on your equipment.
  • Relying on catalog data can easily lead to the wrong replacement.

To ensure a correct match, compare the specifications listed on our product pages with your existing clutch.
Check the following before ordering:

  • Pulley diameter
  • Rotation direction
  • Shaft bore size (ID)

If any of these differ, the clutch may not fit correctly.

 

If your part number is missing or unreadable:

You may refer to your original parts manual/diagram. Please ensure this is the correct manual by matching the make/model/serial numbers/engine to match your equipment. Always double-check your original clutch's specs and ensure they match prior to purchasing.

If you’re unsure, please review our detailed guide:
How to Order the Correct PTO Clutch for Your Lawn Mower – A Helpful Guide.

That article explains how to measure and identify your clutch accurately, so you can avoid ordering the wrong part.

 

Still not certain?

Use our Clutch Request Form and include as much information as possible about your mower’s make, model, and your original clutch measurements/markings. Our team will review the details and help confirm specs before you buy.

 

Can you send me a printed catalog?

Our online catalog is constantly updating. The most accurate and up-to-date resource is our website, which displays live stock levels. If you don’t see the part you need, contact us through our Contact Form and we’ll respond within one business day.

 

Shipping, Delivery, and Tracking

When will my clutch ship?

Orders ship within one business day of purchase. At checkout, you can choose between UPS Ground Saver (free) or USPS Priority Mail (1–3 business days) for $5.95.

 

Do you offer overnight delivery?

Due to our rural location, overnight delivery is not available. USPS Priority Mail is the fastest option for most customers.

 

Do you ship internationally?

Yes. We currently ship to:
Australia, Canada, Mexico, New Zealand, and the United Kingdom.
Please note that import duties and taxes are charged separately by your local customs agency or courier.

 

How are import taxes and duties handled?

International buyers are responsible for any customs fees or import duties charged by their country. These charges are not included in Ox Clutch’s pricing or shipping rates.

 

My tracking shows “Delivered,” but my package isn’t here. What should I do?

If your package hasn’t arrived within 24 hours of the delivery scan, contact the shipping carrier directly with your tracking number. If you still need help, reach out to us and we’ll assist in opening a carrier investigation.

 

Installation, Fit, and Compatibility

Is the clutch ready to install?

Yes. Each Ox Clutch is fully assembled and ready to install. Detailed instructions and visual diagrams are included with every order. 

 

The plug looks different from my original clutch—Help!

Our clutches are compatible with multiple brands, so plug variations are normal. A simple wiring splice, described in your installation instructions, will ensure proper fit and function. Performance will be identical once installed correctly.
If you’d like to see this process in action, our PTO Clutch Installation video demonstrates how to adapt connector plugs safely and correctly.

 

How do I install my new PTO Clutch?

Comprehensive installation instructions and diagrams are included with your order. We recommend taking photos of your old clutch before removal to help confirm orientation. Your new clutch will generally install in the same position as the original.

 

You can also reference our installation guide: 

How to Properly Install your New Ox PTO Clutch – Step-by-Step Guide.

 

For additional or visual guidance, you can watch our Ox Clutch Installation Video for our easy to follow step-by-step installation tutorial.

 

What voltage do Ox Clutch PTO clutches operate on?

All Ox Clutch PTO clutches operate on standard 12-volt electrical systems used in most lawn and garden equipment. Always verify that your mower provides consistent voltage before installation to prevent premature clutch wear.

 

Returns, Exchanges, and Warranty

What is your return policy?

Ox Clutch accepts returns or exchanges within 30 days of receipt. Returned items must be new, unused, and in their original packaging. A restocking fee of up to 20% may apply. Request an RMA (Return Merchandise Authorization) before sending items back.
For complete details, visit our Returns Policy.

 

Can I exchange my clutch for a different model?

Yes. If you ordered the wrong clutch, we’ll gladly assist with an exchange once your return is received and inspected.

 

My clutch isn’t working properly — what should I check first?

Most clutch issues can be traced to simple electrical or alignment problems. Before starting a warranty claim, we recommend the following quick checks:

  1. Confirm your voltage. PTO clutches require a full 12 volts to engage properly. Weak batteries, poor grounds, or faulty relays can prevent activation.
  2. Inspect belt alignment. A misaligned or overtightened belt can cause noise, slipping, or premature bearing wear.
  3. Listen for irregular sounds. Rattling or scraping may indicate debris between the clutch and pulley face or installation error.
  4. Check for overheating. If the clutch is too hot to touch, ensure it’s not slipping or drawing excessive current.

If the issue persists, review these resources for step-by-step guidance:

Prefer to watch instead? Visit our Ox Clutch YouTube Channel and check out:

These tutorials show how to test coil resistance, inspect alignment, and verify voltage safely — helping you troubleshoot faster and avoid unnecessary returns.

 

How do I file a warranty claim?

If troubleshooting doesn’t resolve the issue, follow these steps:

  1. Review our Warranty Policy in full.
  2. Take clear photos of your clutch installation and wiring. Photos of the installation at the time of failure are required for all warranty claims. 
  3. Complete the requested installation information and submit.

Submitting complete details ensures the fastest possible turnaround for your replacement.
Before filing, we strongly recommend first watching our troubleshooting and installation videos on our Ox Clutch YouTube Channel.

 

What does the Ox Clutch warranty cover?

Our one-year warranty covers manufacturing defects and workmanship issues. Damage from any outside source is not covered. Examples include (not limited to) improper installation, wiring, or alignment.
Even if your clutch failure is outside warranty, you can still take advantage of our exclusive Lifetime Discount Program for continued savings.

 

Orders and Support

Can I change or cancel my order after placing it?

Because we process orders quickly, cancellations must be requested within a few hours of purchase. Once your order has shipped, we can assist with a return or exchange instead.

 

Do you offer technical assistance?

Our U.S.-based team specializes in PTO clutch compatibility and product support. For questions about ordering, fitment, or installation, contact us here. We respond within one business day.
You can also find helpful tutorials and product walk-throughs on our Ox Clutch YouTube Channel for installation, maintenance, and troubleshooting guidance anytime.

 

Remember: All Ox Clutches come with a one-year warranty and are eligible for our Lifetime Discount Program, giving you ongoing savings and support long after your first purchase.